Department of Trade and Industry (DTI) Secretary Alfredo Pascual called for continued investment in the development of Filipino talents in the IT-BPM sector to sustain its growth. At the IT-BPM…
New research from Information Services Group (ISG) has revealed that global spending on IT and business process outsourcing (BPO) services fell by 8% in the first quarter of 2023. The…
Sitel joins fellow call centers in the Philippines to support the Call Center Association of the Philippines’ (CCAP) fundraising project in partnership with Caritas Manila. The joint fundraiser brought together…
Global customer experience firm Telus International has announced its acquisition of Competence Call Center (CCC), a Berlin-based business process outsourcing (BPO) service provider, for approximately 915 million euros (about $1…
Business process outsourcing (BPO) firm Wells Fargo Philippines Solutions Inc is set to receive P24.11 million ($474,000) in tax refund after the Court of Tax Appeals (CTA) ruled in its…
Weeks after the NCCC Mall Davao fire incident that killed 37 of its employees, Survey Sampling International (SSI) is reportedly planning to resume and expand its Davao operations in 60…
PHILIPPINES – Impact investing firm ADEC Innovations has recently acquired the healthcare business of SPi Global in the Philippines, the company announced on its website. The healthcare business under the…
PHILIPPINES – Business process outsourcing (BPOs) companies based in Iloilo signed a “Voluntary Code of Conduct” recently, as their means to promote good relationship and respect within the industry. “This…
Santa Monica, California-based business process outsourcing (BPO) firm TaskUs is hiring 500 more employees in the United States as part of its expansion in the country. In a statement, the…
US-based business process outsourcing (BPO) firm Sitel has opened its fourth hub in Baguio City recently. The new site is expected to provide around 800 news jobs to Baguio residents…
A survey conducted by Qualfon showed that 82% of its employees would recommend working in the company to a friend or family member. The survey, dubbed Your Matter with Mike,…
PHILIPPINES – Performance 360, a homegrown business process outsourcing (BPO) firm based in Cordova town, has announced plans to hire 10,000 workers around the country within five years. To achieve…
Business process services provider Conduent, a company originally created as a divesiture from Xerox, has named Lokesh Prasad as Chief Executive Officer of Conduent India. Conduent said Prasad will be…
Convergent Outsourcing, one of America’s leading collections agencies, has announced the opening of its new customer contact center in Iloilo City, the Philippines. The new contact center is located in…
An American outsourcing company has announced plans to hire at least 10,000 Filipinos to meet the growing clients’ demand for customer engagement experts. Alorica, the largest provider of customer experience…
The IT and Business Process Association of the Philippines (IBPAP) is organizing the 2nd IT-BPM Summit on Cyber Security this coming March 29, 2017 at the Marriott Hotel, Pasay City,…
The business process outsourcing (BPO) sector remains the top-employment sector in the Philippines, accounting for 38% of the country’s total workforce, according to data released by JobStreet.com. The study further…
In what can be considered as a response to President Donald Trump’s protectionist and anti-outsourcing policies, global technology services and outsourcing firm Accenture said it will hire 15,000 people in…
ILOILO CITY, Philippines – Megaworld, the country’s largest office developer and lessor, is set to open two new office towers in Iloilo City, doubling its office space inventory in Iloilo…
Megaworld, the Philippines’ largest developer and lessor of office spaces, is mapping out the so-called ‘Visayas BPO triangle’ with its three huge township developments in Iloilo, Cebu and Bacolod. “We…
