Cebu BPO workers Seek Help in Addressing Employment Documentation Concerns

CEBU CITY – Call center agents are seeking the assistance of the Cebu Provincial Government to help solve their concerns on employment documentation.

Cubicall representative Mel Infante met with Cebu Governor Hilario Davide III to voice out the call center agents’ concerns about difficulties in securing employment documents.

Some national government agencies were represented in that meeting at the governor’s office, including Social Security System, Bureau of Internal Revenue, PAG-IBIG, National Bureau of Investigation, and National Statistics Office,. The functions of these offices are basic to documentation for employment.

Davide said he is more than willing to help the BPO sector find solutions to their concerns as he urged the national government agencies to seriously look into it.

Earlier, the Department of Trade and Industry announced that it will assist newly-hired BPO workers with pre-employment requirements.

DTI Central Visayas Director Asteria Caberte told reporters her office will work with other government agencies to ensure that documents needed by newly hired BPO workers will be released immediately.

Most newly hired workers need to secure documents from the Social Security System, PhilHealth, Pag-IBIG Fund, Bureau of Internal Revenue, among others. Some BPO companies also require clearances from the Philippine National Police, the National Bureau of Investigation, and from the local government unit where the worker resides.

Caberte announced plan to set a schedule allocated by the government agencies to serve BPO employees and newly hired workers.

Cebu currently has over 100,000 thousand BPO employees. Last week, Interior Secretary Mar Roxas vowed to hold a government service caravan to help newly hired BPO workers secure appropriate government documents. –