CGS Eyes Enhanced BPO Services with Israel Office Opening


New York-headquartered business process outsourcing (BPO) firm CGS has announced the opening of its new office in Netanya, Israel, extending its language capabilities to include Hebrew, Russian and Arabic, as well as additional support for French.

In a press release, CGS said the expansion in Israel enhances its delivery of comprehensive BPO services to current and future clients.

The Netanya office is an advanced facility including a modern data center with a telecom infrastructure. At its opening, CGS’s first client to be serviced from Netanya is one of the world’s largest technology companies.

“When it comes to customer management, more businesses are seeking out strategic partners that can help them offer specific language skills from key locations across the globe,” said Stephen Loynd, Global Program Director, Frost & Sullivan.

He added “in light of a growing need for more Russian, Hebrew and Arabic speakers, it makes perfect sense for CGS to have established a presence in the Middle East, and specifically in Israel”.

With a base of thousands of multilingual, dedicated call center agents located throughout North America, Romania, Chile, India and now Israel, CGS currently supports many of the world’s industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS’s innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.

“We’re thrilled to announce our expansion into Netanya and this next step in our company’s growth,” said Phil Friedman, president and CEO, CGS. “With over 30 years of experience providing high quality outsourcing services, CGS prides itself on building client relationships by delivering customizable solutions and dedicated support teams. The addition of an Israel-based office to our global network enhances our capability to better service our current and future clients’ needs.”

For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. –