Global IT, BPO spending falls 8% in Q1 2023
New research from Information Services Group (ISG) has revealed that global spending on IT and business process outsourcing (BPO) services fell by 8% in the first quarter of 2023. The…
BPO Firm Sitel Philippines Joins COVID-19 Fundraiser
Sitel joins fellow call centers in the Philippines to support the Call Center Association of the Philippines’ (CCAP) fundraising project in partnership with Caritas Manila. The joint fundraiser brought together…
Telus Acquires BPO Firm Competence Call Center for $1bn
Global customer experience firm Telus International has announced its acquisition of Competence Call Center (CCC), a Berlin-based business process outsourcing (BPO) service provider, for approximately 915 million euros (about $1…
Briefly: BPO Firm Wells Fargo Philippines Gets Court-Ordered Tax Refund
Business process outsourcing (BPO) firm Wells Fargo Philippines Solutions Inc is set to receive P24.11 million ($474,000) in tax refund after the Court of Tax Appeals (CTA) ruled in its…
After death of 37 workers, BPO firm SSI to reopen, expand in Davao
Weeks after the NCCC Mall Davao fire incident that killed 37 of its employees, Survey Sampling International (SSI) is reportedly planning to resume and expand its Davao operations in 60…
ADEC Innovations Acquires SPi Global’s Healthcare Business in the Philippines
PHILIPPINES – Impact investing firm ADEC Innovations has recently acquired the healthcare business of SPi Global in the Philippines, the company announced on its website. The healthcare business under the…
Iloilo City BPO Inks Voluntary Code of Conduct
PHILIPPINES – Business process outsourcing (BPOs) companies based in Iloilo signed a “Voluntary Code of Conduct” recently, as their means to promote good relationship and respect within the industry. “This…
TaskUs To Hire Additional 500 Employees in the US
Santa Monica, California-based business process outsourcing (BPO) firm TaskUs is hiring 500 more employees in the United States as part of its expansion in the country. In a statement, the…
BPO Firm Sitel Opens New Site in Baguio City
US-based business process outsourcing (BPO) firm Sitel has opened its fourth hub in Baguio City recently. The new site is expected to provide around 800 news jobs to Baguio residents…
Qualfon Employees Likely to Recommend Working in Company to Friends, Kin
A survey conducted by Qualfon showed that 82% of its employees would recommend working in the company to a friend or family member. The survey, dubbed Your Matter with Mike,…
Performance 360 Plans Hiring 10,000 Workers
PHILIPPINES – Performance 360, a homegrown business process outsourcing (BPO) firm based in Cordova town, has announced plans to hire 10,000 workers around the country within five years. To achieve…
Conduent Names Lokesh Prasad India CEO
Business process services provider Conduent, a company originally created as a divesiture from Xerox, has named Lokesh Prasad as Chief Executive Officer of Conduent India. Conduent said Prasad will be…
Convergent Outsourcing Opens New Center in the Philippines
Convergent Outsourcing, one of America’s leading collections agencies, has announced the opening of its new customer contact center in Iloilo City, the Philippines. The new contact center is located in…
US BPO Firm Hiring 10,000 Filipinos After Opening New Site
An American outsourcing company has announced plans to hire at least 10,000 Filipinos to meet the growing clients’ demand for customer engagement experts. Alorica, the largest provider of customer experience…
2nd IT-BPM Cyber Security Summit to Highlight Multi-Stakeholder Collaborations
The IT and Business Process Association of the Philippines (IBPAP) is organizing the 2nd IT-BPM Summit on Cyber Security this coming March 29, 2017 at the Marriott Hotel, Pasay City,…
BPO Firms Remain Philippines’ Top Employer
The business process outsourcing (BPO) sector remains the top-employment sector in the Philippines, accounting for 38% of the country’s total workforce, according to data released by JobStreet.com. The study further…
Accenture To Hire 15,000 Workers in the US
In what can be considered as a response to President Donald Trump’s protectionist and anti-outsourcing policies, global technology services and outsourcing firm Accenture said it will hire 15,000 people in…
Megaworld To Open Two New Office Towers In Iloilo
ILOILO CITY, Philippines – Megaworld, the country’s largest office developer and lessor, is set to open two new office towers in Iloilo City, doubling its office space inventory in Iloilo…
Megaworld’s Visayas Townships to Generate 50,000 BPO Jobs
Megaworld, the Philippines’ largest developer and lessor of office spaces, is mapping out the so-called ‘Visayas BPO triangle’ with its three huge township developments in Iloilo, Cebu and Bacolod. “We…
Teleserve Is Now Boomsourcing
Multi-channel outsourcing firm Teleserve has unveiled its new name and brand – Boomsourcing. The new name reflects what the company does, which is to help businesses go boom, Boomsourcing said.…