Multi-channel outsourcing firm Teleserve has unveiled its new name and brand – Boomsourcing.

The new name reflects what the company does, which is to help businesses go boom, Boomsourcing said.

Current Teleserve CEO Jacob Munns will continue his role in the new firm.

While Teleserve primarily focused on outbound and inbound calls, Boomsourcing is representative of all the different ways that the company can help other companies outsource beyond just phone calls.

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The rebranding resulted from the need for the demand to incorporate more than just phone calls, but also provide other services such as virtual receptionists, sales and software development, the company said in a statement.

Boomsourcing has offices in Utah, the Philippines, and Mexico.

“Part of the ‘secret sauce’ behind Boomsourcing’s success is our proprietary Perfect Pitch Technology. This technology allows agents to deliver positive customer experiences by eliminating accents and helping call center agents maintain compliance,” Munns explained. –