As the entire country prepares to ease lockdown restrictions brought by the COVID-19 pandemic, Dusit Hotels and Resorts in Davao launches Dusit Care – Stay with Confidence program to ensure guests always feel safe and reassured.
The program, being rolled out at Dusit Hotels & Resorts worldwide including dusitD2 Davao and Dusit Thani Residence Davao, involves going beyond enhanced health and safety practices to deliver stay and dining experiences that facilitate social distancing while providing additional convenience, experience and value.
It includes the introduction of new facilities, services and operating procedures across five distinct dimensions: Flexible Stays, Safety & Well-being, Local Experience, Technology, and Dusit Care Kits.
To limit long lines and offer added convenience for guests, Flexible Stays offer flexible check-in times, while breakfast will be available at any time of the day.
Safety & Well-being will see both properties enhance their already stringent health and safety practices, which include frequent sanitization of all rooms and public areas, availability of social distancing floor markers and hand santizers in key areas, temperature checks and sanitation mats upon arrival, disinfection of guest transport after every use, mandatory travel and history checks upon check-in, provision of appropriate space in restaurants, and more measures designed to protect the health and safety of guests, customers and employees.
The staff are required to wear Personal Protective Equipment (PPE) ranging from gloves, face masks and face shields at all times. Key employees and management are also trained frequently on virus protection and control procedures based on the World Health Organization (WHO) guidelines.
For meetings and events, capacity for function rooms and ballrooms will follow Davao City’s government guidelines which is now set to a maximum of 25 persons. Healthy menu options will be available through live cooking stations or individual plated portions with dedicated food handlers.
For Local Experience, Dusit is partnering with the finest local culinary specialists and craftspeople so guests can enjoy the best of local foods and souvenirs without having to leave the comfort of the hotels.
To enable contactless and efficient service, Dusit is also implementing new Technology to allow for online check-in and check-out, online payments, and installing digital menus in its various outlets.
Guests who are checked-in are also able to access the StayPlease app through their mobile phones via a QR code on their in-room IPTVs and to request various services such as laundry, room service and housekeeping while minimizing contact.
Flexible meeting and conference equipment, and property-wide high-speed internet, ensure guests can always remain connected.
To offer additional peace of mind, a Dusit Care Kit will be placed in every guest room. Each pack will include hand sanitizer, a face mask, and antibacterial wipes so guests can explore Davao’s various destinations with confidence.
“The past few months have been challenging but we are looking forward to welcoming back guests as soon as we are allowed. The health and safety of guests remain our top priority which is why we have been very busy preparing the properties. We want our guests to stay with confidence when they book with us,” explains Christopher Kuch, Resident Manager of dusitD2 Davao, Dusit Thani Residence Davao and Dusit Thani Lubi Plantation Resort.
“For now, Dusit Thani Lubi Plantation Resort will remain temporarily closed but can be opened to exclusive and private events and weddings of up to 50% of the resort capacity, based on the guidelines issued by the province of Davao de Oro,” adds Kuch. – BusinessNewsAsia.com