Global business process outsourcing (BPO) and product support services provider iQor Global Services has announced plans to expand its operations in India with a USD200-million investment.
Aside from the multi-million-dollar investment, the Florida-based company also expects to create 20,000 new jobs across India as it sees a huge opportunity in the country.
iQor, which entered India in 2006, provides after sales services for consumer electronics products, with presence in 82 cities in India.
Currently the company, the largest aftermarket services provider in the world, operates depot repair/refurbishment services at state-of-the-art facilities in Manesar (Gurgaon), Mumbai, Kolkata and Bangalore, and company owned-company operated premium customer-branded walk-in centers and on-site services in 82 cities and 17 states.
iQor also operates a 1,000-seat contact center in the Delhi National Capital Region (NCR).
“India is the world’s fastest-growing major economy and is projected to be the second largest smartphone market by 2016,” says Hartmut Liebel, iQor’s CEO. “With infrastructure and staff already in place throughout the country, iQor is perfectly positioned to meet India’s increasing demands for skilled, immediate product support.”
The expansion will create 20,000 new jobs in all of India’s 29 states. Part of the growth will come from the opening of two new repair depot hubs in Chennai and Hyderabad as well as new walk-in service centers along with on-site services for some of the world’s foremost manufacturers of smartphones, tablets, desktop computers, notebooks, digital players and consumer products. – BusinessNewsAsia.com