Acquire BPO Philippines, an Australian global business process outsourcing firm, is investing up to USD10 million to support new site and to add 600 news seats in the Philippines.
The company is looking at building a new site in Manila or Cebu and Davao, depending on the supply of talent in the said locations. Acquire BPO currently operates nine delivery centers in the Philippines.
In an interview with reporters, Acquire CEO Scott Stavretis also said the company seeks to acquire three local firms to further strengthen its hold in the market that contributes 95% of its global revenue.
The three businesses are in the BPO space and service the US and Australian markets. Acquire BPO currently has 7,000 existing seats in the Philippines.
READ ALSO:
Telus Sells Stake in Outsourcing Unit to Baring
Philippine Outsourcing Industry Revenue Seen To Hit US$21bn
Teleserve Is Now Boomsourcing
Teleperformance Opens 17th Site in the Philippines
IBEX Global Further Expands Globally
“We have new locations that we are currently scouting. Last November, I was looking at different locations both here in Metro Manila as well as in other locations like Cebu,” Stavretis said.
BPO Challenges
“The biggest challenge that we face is other languages, more so than different skills sets. English has always been the ideal solution, but in the European and Spanish market, that’s where the Philippines is going to have the most challenge rather than in new skill sets,” Stavretis said.
“It’s a barrier. If the Philippines really wants to be the headquarters for ASEAN integration and to be the number one destination, and move the BPO into a single presence, then language is certainly going to be an issue. – BusinessNewsAsia.com