TeleTech, Telstra Unveil New Contact Center in Pasay City

Telstra, an Australian telecommunications company, and Philippine business process outsourcing (BPO) firm TeleTech recently opened a new contact center in the Philippines.

The facility, located at the Five E-Com building in Pasay City, consists of three floors which will host Telstra and TeleTech employees and a recruitment center.

Telstra has been in the Philippines since 2007, when the company began operating with local industry partners. It launched its first Telstra-operated call center in Manila in 2013, and a second one in Cebu in 2014.

“Our investment in this fantastic center is an expression of how important customer service is to us with great collaboration with our wonderful partners… This is a purpose-built, state-of-the-art facility that will take customer service to new level. It will operate as one high performing team with customers at the center,” Telstra CEO David Thodey said.

Largest Center Operated by Teletech, Telstra

Telstra currently services 16.4 million mobile customers, 6.1 million retail fixed voice customers, and 3 million retail fixed broadband customers.

The contact center is said to be the largest operated by TeleTech, and will house 3,500 employees when fully operational.

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“Telstra has been one of our long-time, strategic partners in the Philippines and we are excited to work with them at the new contact center,” TeleTech chairman and CEO Ken Tuchman said.

Telstra Philippines Country Manager Tom Beach said the company is introducing new ways of operating contact centers through partnerships with industry partners, such as TeleTech.

“In the Philippines, Telstra offers contact center employees more quality-of-life options with its mainly dayshift hours, training, rewards, and career progression. We are committed to providing an environment that makes Telstra a great place to work,” Beach said. – BusinessNewsAsia.com

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