Expert Global Solutions Opens Call Center in Davao City


Expert Global Solutions (EGS), the world’s largest privately owned business process outsourcing (BPO), is opening a new contact center in Davao City, its first center outside Metro Manila.

EGS will occupy the entire four-storey first building of the Matina IT Park. The park, which is the biggest IT center in Mindanao, is accredited by the Philippine Economic Zone Authority.

EGS president and country head Rainerio Borja told stakeholders that its operation in Davao City is targeted to start by November this year.

The plan is to employ some 1,500 to 1,700 employees in Davao in its initial stage of operations.

“Aside from the given economic growth in Davao, we also thought that there is a big talent pool here that we can tap in our operations. Also the city’s environment is very conducive in our kind of business, it very safe considering that we work at night,” Borja said.

EGS, which started operations in the Philippines in 2003, operates in about nine sites in Luzon. It has a total of 14,000 employees nationwide.

ICT-Davao, Inc President Samuel Matunog welcomes the investment of EGS, saying it will strengthen Davao City’s ICT industry.

“We welcome the investment of EGS in Davao. This will translate to more employment opportunities in the city especially that the firm is open not only to young employees but even retirees, and person with disabilities (PWDs) for as long as they are qualified,” he said.

Founded in 2012, Expert Global Solutions, Inc., (“EGS”, formerly NCO Group), based in Plano, Texas, is the world’s largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates.

It is a holding company for NCO and APAC Customer Services, Inc. (APAC), providers of global business process outsourcing services.

NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations, with more than 42,000 employees. EGS is owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.

EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. –