PHILIPPINES – ServiceSource® (NASDAQ:SREV), the San Francisco-based global leader in customer revenue growth and retention solutions, announced plans to fill approximately 100 new positions by mid-2016 based in the company’s new service delivery center located in the heart of Bonifacio Global City (BGC).
Opening in January of 2016, the new state-of-the-art facility will bring a potential of up to 500 new positions to the area over the next year.
ServiceSource operates in the B2B space and specializes in Knowledge Process Outsourcing (KPO), which demands a higher-end skill set from employees.
These initial KPO roles will support the revenue lifecycles of ServiceSource’s clients, and will mostly consist of front-line operations specialists, inside sales representatives and experienced inside sales managers.
“Our customers aren’t looking to ServiceSource as an ‘out-sourcer’—they’re asking for ‘right-sourcing’, which means providing them with the right talent, in the right geographic markets and the right technology,” said Christopher M. Carrington, CEO of ServiceSource. “Our new expansion into the Philippines fulfills that critical value and represents a strategic step in growing our company. We look forward to building a successful ServiceSource team here.”
The company is currently accepting applicants and holding interviews in the area. In addition to the central location and premium facility, ServiceSource will offer a highly competitive, above-market compensation package and benefits to attract the top-end of local talent.
“The Philippines has a well-established and mature BPO market,” said VP of Managed Services James Keating, who will lead the new facility. “With that foundation, the Philippines is primed to enter into the next phase of support for Fortune 100 companies by supporting their B2B transactions and by taking on more advanced KPO-focused roles.”
The new center marks ServiceSource’s tenth global location, and fourth in the Asia-Pacific Japan (APJ) region, following office openings in Singapore, Kuala Lumpur and Yokohama. – BusinessNewsAsia.com