US BPO Firm Hiring 10,000 Filipinos After Opening New Site

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An American outsourcing company has announced plans to hire at least 10,000 Filipinos to meet the growing clients’ demand for customer engagement experts.

Alorica, the largest provider of customer experience solutions to the US market, announced plans to hire 10,000 Filipinos to serve its fast growing client base and internal global support requirements.

The announcement was made during the company’s inauguration of its newest site in Makati City, The Alorica Center.

The new facility features inspiring work spaces for the company’s growing workforce in the Philippines, which now totals more than 35,000 team members.

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Bong Borja, Asia Region President for Alorica, said the company needs to expand rapidly in the Philippines to meet the increased demand for customer engagement experts.

“After acquiring a competitor and integrating them into their business, most companies don’t experience immediate growth. That’s not our case. Alorica has been earning more business from our clients, and adding new clients,” Borja said.

Headquartered in Irvine, California, Alorica is expanding its global workforce, which is located in 150 locations on five continents in 16 countries.

Borja said the company built The Alorica Center with open and collaborative workspaces to address the needs and expectations of the evolving workforce.

“Alorica recognizes its employees’ value and that the quality of their lives matter. We’re addressing that, in part by providing inspiring workplace, modern furnishings, advanced technology platforms, community gathering spaces and fun and comfortable facilities with many amenities,” Borja added.

The Alorica Center is a 58,000-square-foot property leased in collaboration with prime real estate property developer Majalco Inc. and top real estate brokerage firm Leechiu Property Consultants, Inc.

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The formal launching of Alorica Center came with a major career fair at which hundreds of job seekers came to witness the unveiling of Alorica’s new site and participate in a fun recruitment event that was captured live on Facebook.

Alorica now operates 12 customer engagement centers in the Philippines capital Metro Manila and five sites in the equally progressive cities of Clark, Lipa, Cebu, Laoag and Davao. – BusinessNewsAsia.com

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